Refund Policy

At Buyzooo, we want you to shop with confidence. If your order needs to be refunded, we make the process simple, quick, and hassle-free.

When am I eligible for a refund?

You may request a refund if:

You received a damaged, defective, or wrong product

The product is out of stock after your payment

A return request has been approved under our  Return & Replacement Policy

How do I request a refund?

Just contact us through:

WhatsApp
Facebook Messenger
Live Chat
Phone Call
Share your Order ID and your issue. Our support team will verify and start the refund process instantly.

Refund Methods:

Refunds are issued through the original payment method:

bKash
Nagad

For Cash on Delivery (COD) orders, refunds are sent through bKash or Nagad.
Refund Time frame:

Once approved, refunds are typically processed within:

1–3 working days for mobile banking

Partial Refunds

If only part of your order qualifies for a refund, we will refund the amount for that specific item.

No Hidden Deductions

You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage or missing items.

We’re Here to Help

Our support team is always ready to guide you throughout the refund process to make it smooth and stress-free.

Your trust matters to us—shop confidently with Buyzooo knowing you’re protected.